All Masqué ticket sales are final.
Tickets are non-refundable and non-transferable unless an event is canceled by Masqué. In the event of a cancellation, ticket holders will be notified and offered either a refund or credit toward a future event.
If you are unable to attend for any reason, your ticket will not be refunded or credited.
Entry to Masqué events is subject to approval and adherence to event guidelines. Masqué reserves the right to deny entry or remove any individual at its discretion. In such cases, tickets remain non-refundable.
Event details, including date, time, and location, may change. Minor changes do not qualify for refunds.
For any questions regarding tickets or this policy, contact:
hello@masque.co
Unless otherwise stated for a specific happening, all Masqué admission tickets and hotel stays are non-refundable. If your plans change, Masqué may issue a credit based on how far in advance you cancel:
More than 14 days before the event: 75% credit
14 days to 72 hours before the event: 50% credit
72 hours to 24 hours before the event: 25% credit
Less than 24 hours before the event or no-show: No credit
Credits are calculated based on the amount paid and may be applied toward a future Masqué event or experience. No cash refunds will be issued.
To cancel a hotel package or ANNEXE admission, please contact the Masqué Concierge at concierge@masque.co or (855) 901-0776. The applicable credit will be determined based on the time your cancellation request is received.